Support and Assistance
We offer you multiple channels for communication and support, whether you're looking for a quick answer or need direct assistance from our customer support team.
Contact Number
19925
Service availability Sunday to Thursday: 8:00 AM – 8:00 PM -Saturday: 10:00 AM – 6:00 PM
Response time: Within 5 days.
Contacts Email
cs@etec.gov.sa
Service availability Available seven days a week.
Response time: Within 5 days.
Beneficiary support via X
@EtecCare
Service availability 7/24
Response time: 6 working days
Frequently Asked Questions
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Technical support team
Please select the purpose of your contact with us—whether to submit a complaint, make an inquiry, request support, or share a suggestion—so we can assist you effectively.
Service availability Available seven days a week
Response time: Within 5 days.
Content last update date: 17/12/2025 07:28 in the time of KSA
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